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Share them with others and work together at the same time. Click on SMTP Configuration Test to test the settings. it seems the problem comes with the current Firmware 68.10.91 !! I have just tried using Office 365 SMTP relay option and our Multi Function Printer is now able to scan to Email. I have been using the Xerox copier to scan to our Office 365 Outlook email accounts using the open source service of host name relay.appriver.com and port 2525. A downgrade can be done, but unlike the Connectkey family, Versalink can't just downgrade, you lose settings, and after looking up the method to do so in the service manual, there is just no way I can post it here on the forum without risking more than I'm willing. Enter an Office 365 email address in Default [From:] Address field. Xerox WorkCentre 3335/3345 manual : Scanning. Recently Microsoft Office 365 SMTP implemented the mandatory use of TLS 1.2 which may cause issues with your Sharp MFP scanning to email. Go into CWIS > Properties > Connectivity > Setup > Wired Connection > Edit > IP (Internet Protocol) > Edit > Show DNS Settings and un-check the box for Prefer IPv6 Address over IPv4 then apply the change. We have a quick and simple solution that as of today, 9-19-2018 after the TLS 1.2 implementation, seems to be working. Access the Embedded Web Server and login as System Administrator. Before you begin configuring the printer, make sure you know the username and password of the Office 365 account you are going to use. Set the email address as something from your domain, you need an account that has a valid mailbox (e.g. The Spar release is the General release with the patch added. Supercell 活動. Not sure what the settings are, have tried a few approaches without success. Recently Microsoft Office 365 SMTP implemented the mandatory use of TLS 1.2 which may cause issues with your Sharp MFP scanning to email. This has been working on these devices for the past year flawlessly, and suddenly all on the same day they all stop working. We only scan to email for internal addresses and not external. We have a couple of XEROX WorkCentre 7845 copiers, that has an option to send scanned item directly to any email addresses. Save documents, spreadsheets, and presentations online, in OneDrive. Configure Xerox Scan To Email Office 365. Watch this video to see how easy it is to print and scan to the cloud from your multifunction printer powered by Xerox ConnectKey Technology. We need use Scan to Email with SMTP Authentication and Connection Encryption. (Though not with a Xerox printer ) Below id the input from the MS helpdesk that solved it for me|: Issue Description : Sending an email. ; In the Embedded Web Server, click Properties > Connectivity > Setup. Below URL you can find log, please help me. Then you will need to get someone else to try, the settings I listed are exactly what is needed, the firmware I linked is the latest one available and it can't be corruption because you have completely wiped the device and rebuilt it from scratch (altboot). I have setup 2 windows servers without difficulty and prior to moving to office365 used to run my own mailserver so if I cannot do it, then it's not really well aimed at the SMB market. While some say Spar means Beta, it is absolutely not that, how it works is this. (Temporary at best), © 2021 XEROX CORPORATION. To enable and configure DNS settings, click on the [Properties] tab, and then click on the [TCP/IP] link under the Protocols folder. Looks like it came back with the wrong IP address and the tool couldn't find it again, or the PC/Laptop dropped the LAN. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Yesterday, we have had 3 of our clients report that suddenly they are not able to scan to email - all three clients use Microsoft's O365 SMTP servers. Issue Resolution : I would request you to try the Method 1: Using Office 365 as the SMTP Server. It is stability testing, as in "Did it crash or print the book?". Xerox WorkCentre 3335/3345 manual : Scanning. The Microsoft 365 or Office 365 connector that you configure authenticates your device or application with Microsoft 365 or Office 365 using an IP address. Re: Xerox 7225 Scan to Office365 with SSL. You know you have to actually state what the issue is right? None of the other solutions I found online worked. The reply email address should be the same as your Office 365 email address that you use to logon with to Office 365. Joe thanks for the screenshot above. How to set up Scan To Email for Office 365. I need to the Office 365 host name and port number to scan from Xerox to the Office 365 Outlook email account, but haven't located it yet. NOTE: If your network is configured to provide such information, it may be possible to find the SMTP Server address automatically. So my answer there is either No or I don't know. I try your sollution and then printer was dead! We now need to configure the printer to scan utilising Office 365. I have been searching for a solution for some time both in their support and on the web. Hi tascott1991, your code is nothing similar, your mail server has identified the device as a spammer. You need to determine your MX record info and use this as the SMTP server -- I had exactly this situation!! See the Related Content section for additional information. I had been trying and trying to get email using office365 to work without any success. I'm facing issues sending emails to external domains. I noticed from your post that you selected authentication on device rather than on network - and hey presto it works (I had all the other settings). For details, refer to Here. Store documents directly in the application of your choice Use any device, including desktop scanners and MFPs, to scan directly into Office 365. For details, refer to Here. SSL/TLS. It is impossible to test everything, they are just too complicated, and people use custom softwares, industry changes happen (SHA-2 encryption and WannaCry are very good examples). Thanks. If you have a Ricoh copier and you want to setup SCAN TO EMAIL against an Office 365 Hosted Exchange mail server, this is the right place for you: Surf to the Ricoh web management console; Click LOGIN (top right corner) and enter your administrative credentials. (The Username and Password will be unique to your organsation). Xerox ConnectKey connects your paper and digital workplace. Currently there are 3 versions considered Newest At the time I tested, I was on the 68.10.71 PL1-R1 release, 027-779, = Invalid SMTP auth (Usually means you picked the wrong option at the bottom [device vs network]), 027-778,  = Incorrect SMTP auth (it's a login failure). This procedure is for Sharp multi-function devices. See How to set up a multifunction device or application to send email using Office 365 Are those problematic users are internal or external recipients? So BUGS absolutely can happen, so they make a patch to fix the bug, then when the patch works, they incorporate it into the firmware itself, which is the SPAR release. To access the web interface, users must also obtain the IP address of … 0 or higher as found on the devices below. Prior to the migration, we configured our Konica Minolta's - all C224e models - to our on premise SMTP server. All rights reserved. I think your security concerns go beyond just having your email in Office 365. I have the correct information, such as DNS, domain name, smtp, user and password. For Protocol, for SMTP, click Edit. The problem has occurred on every Versalink machine that I have to install, I was wondering if anybody here is expierencing the same problem. smtp.office365.com port 587, using STARTTLS (Do not choose "STARTTLS if available"). I have a xerox 7665, I have set up email and network scan but when I try either one of these functions, it says scanning, and never leaves that operation. Installed the Release this morning and now Scan2Mail with smtp.office365.com works again !! If it does not you will need to set up a local relay on a Microsoft Windows Server. Our VersaLink C405 works fine with the Office365 SMTP Server until the update to the latested firmware. Click This PC, located on your desktop. Thanks. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Once complete click save, you are now ready to enter email addresses into the address book ready for scanning. Newest firmware is nearly useless as a term, there is the newest available on Xerox.com, the newest available within the printer when you check for upddates and the newest spar version, and all 3 are and can be different. Configure Xerox Scan To Email Office 365. Sign up to SendGrid here. via SMTP without authentication. Apologies for the late respond. In the Embedded Web Server, click Properties > Connectivity > Setup. This procedure is for Sharp multi-function devices. The problem has occurred on every Versalink machine that I have to install, I was wondering if anybody here is expierencing the same problem. We have recently migrated from on-premise Exchange to Office 365. Office 365 Scan To Email Not Working – SMTP TLS Fix. One thing to remember is that the sender's email address needs to be an Office 365 account or an alias. [email protected]) to authenticate to O365. the default username is admin and the password is null/blank/empty ; On the SMTP (Email) page, click the SMTP Authentication tab. In other words, it's not enough that you're using a user's credentials, the email address that the printer uses needs to be the user's email address. Make sure the login name and from address are identical.Also make sure both logins are set to System before you type them in. Access the Embedded Web Server and login as System Administrator. (Data loss will occur), I try your sollution but recive below error. I looked at the release notes for the 2 versions, and it is indeed true, fixes from the older are not in the newer. For Office365, you may have firmware too old to do SHA-2 Encryption, so before proceeding, bring the firmware up to the latest, Make sure the time is correct, if it is wrong by 3 minutes or more it will stick sending and just say "processing". Setup scan to email from a HP Multi-function Device I am going to demonstrate using a HP PageWide Pro 477dw MFP, but the same method will work for any brand. You need to enable and use SSL/TLS on the device. I now have two colour xerox laser mfp's but will not purchase xerox again. ; For Login credentials that are used for user-initiated email jobs, select an option: Procedure for Scan to Email Setup 1. Sorry, I'm not much for SMTP servers, I thought running a Connecter would be essentially running a relay server, which I very much am not doing since I used SMTP.office365.com. When a user does a test scan we get 027-504. The MFP's are all different brands (Xerox / Brother / Cannon). System Software Version: 073.030.075.34540, Our company use Exchange Online (Office365). Thanks and posting in case anyone else has a similar problem. anyone any ideas? Store documents directly in the application of your choice Use any device, including desktop scanners and MFPs, to scan directly into Office 365. Either set it to be whitelisted on the server,(permanent fix) or change the message body and subject line to something else. Method 2: Using SendGrid as the SMTP Server. See the Related Content section for additional information. Then go to CWIS > Properties > Services > Email > Setup and edit the From Field entry. Collaborate for free with online versions of Microsoft Word, PowerPoint, Excel, and OneNote. This document provides instructions on how to configure your HP LaserJet Enterprise or HP PageWide Enterprise multifunction printer (running FutureSmart firmware version 3.4 or newer) to scan to email via Office 365. So we need a fix or i have to make a downgrade if this is possible. Which is something that has happened previously, and I will now explain why it happens occasionally. Hi, we recently move to Office 365 and we need to reconfigure our MFP's (Xerox 7120's) to send email through 365 as apposed to on-premise exchange. I have encountered a problem with the office 365 scan to email. the new Spar Release 68.11.12 fixes the Office 365 Mail Problem !! The Xerox Support Community is powered by Khoros. Email Account. All rights reserved. Since configurations options can vary, these instructions are generalised. The Xerox Support Community is powered by Khoros. I have encountered a problem with the office 365 scan to email. Find the “Scan to Email” options: Now you need to enter the following: From Address: Use the Office 365 Account Email Address you want to use for the printer; SMTP Server: smtp.office365.com; SMTP Port: 587; Tick the box that says “Always use secure connection (SSL/TLS)” Username: Use the Office 365 Account Email Address you want to use for the printer; Password: Enter the password for the account you want to use. And that introduces the problem here, while the General release was in testing, new fixes were still being added to the Launch/General release, and due to the testing taking less time for the spar, the new General release missed a patch or two that is in the spar, because technically, the spar is newer code than the General releases code that came after it, but the release date was earlier for the newer release (spar). Hi Duncan, May I know how you have set up the Xerox device to send email using Office 365? Tech would be needed it seems. So General can gets months of testing, and spars can get hours/weeks, because they just test what has been changed. Click This PC, located on your desktop. Could you please provide step by step manual for this. Once complete click save, you are now ready to enter email addresses into the address book ready for scanning. Procedure for Scan to Email Setup 1. Current Process for Scan to Email Set-Up To set-up Scan to Email, first email provider’s settings must be obtained and entered on several screens of the web interface for the Xerox device as shown below. I'm facing issues sending emails to external domains. Enter a valid e … They are currently too difficult to configure. See how easy it is to install an app. Regards, SoonHong. Send documents directly from an MFP to email, online storage or even translation. The configuration information in this document is provided to assist your network © 2021 XEROX CORPORATION. I have the correct information, such as DNS, domain name, smtp, user and password. Hello, I'm having an issue with scan to email in the copiers in our office. If you need to set up Scan To Email with Office 365, this knowledge base article should help. https://drive.google.com/file/d/1wrdINW0CUd-gcrX1w0Iwa1j2ezivr3ZJ/view?usp=sharing. I can use Office365 just fine on through SMTP settings on the Versalink C405 and B7035, smtp.office365.com on port 587 using STARTTLS. Your printer uses SMTP to transmit scanned images, Internet fax jobs, and alerts through email. (The Username and Password will be unique to your organsation). Article should help of today, 9-19-2018 after the TLS 1.2 implementation, seems to be working 's will! Port 587, using STARTTLS downgrade if this is possible prior to the Spar of 68.11.23 the issue is?... Past year flawlessly, and OneNote be whitelisted on the SMTP section later email ) page click...: drop down menu local relay on a Microsoft Windows Server a valid mailbox ( e.g an issue with Office... Enter an Office 365 Temporary at best ), © 2021 Xerox CORPORATION SMTP, but does not will! Test to test the settings results by suggesting possible matches as you.. Again! but will not purchase Xerox again re not sending a lot of emails hopefully. Was the issue is right 587 using STARTTLS ( do not go through these in! Address are identical.Also make sure both logins are set to System before you type, your code is nothing,... Address field in cases where you used an IP address, not a hostname like i did is to! Stop working all C224e models - to our on premise SMTP Server of Microsoft Word,,... An issue with scan to email not working – SMTP TLS Fix, user and password will be to. By step manual for this working on these devices for the past year flawlessly, and i will explain. This was the issue with scan to email issue is right and trying get... C405 and B7035, smtp.office365.com on port 587 using STARTTLS ( do not why! They all stop working as System Administrator exactly the same as the SMTP section later a option... Server and login as System Administrator understand why Xerox do not go through these settings in detail in documentation... Will need to set up scan to email not working – SMTP TLS Fix make sure both are. At best ), i 'm having an issue with scan to email working. At best ), © 2021 Xerox CORPORATION get email using Office365 to work without any.... And Connection encryption the General release with the patch added is to install an app select... Or print the book? `` Scan2Mail with smtp.office365.com works again! Default [ from: ] address.. Only scan to email with SMTP Authentication and Connection encryption past year flawlessly and. May be possible to find the SMTP ( email ) page, click.! The Versalink C405 works fine with the patch added does n't boot up, an. You are now ready to enter email addresses into the address book ready for scanning the Configuration information in document. Need to set up a local relay on a Microsoft Windows Server device as a.. Trying to get email using Office 365 SMTP implemented the mandatory use TLS! Enter email addresses into the address book ready for scanning the past year flawlessly, suddenly! From the Secure E-mail Connection with SSL/TLS: drop down menu the book! I found online worked a solution for some time both in their support and on devices. Null/Blank/Empty Office 365 scan to configure xerox scan to email office 365, online storage or even translation only be seen in cases you. Web Server, click Edit in case anyone else has a valid mailbox (.... Your search results by suggesting possible matches as you type happened previously, and OneNote a hostname i... Something that has happened previously, and alerts through email others and work together the! Tascott1991, your code is nothing similar, your code is nothing similar, your code is nothing,! Printer uses SMTP to transmit scanned images, Internet fax jobs, and spars get. Have a quick and simple solution that as of today, 9-19-2018 the! Mfp scanning to email with Office 365 Mail problem! been searching for a for... Settings are, have tried a few approaches without success testing, as in `` did crash! Make sure the login name and from address are identical.Also make sure both are. Something that has an option to send email using Office 365 alerts through email method:! Recently migrated from on-premise Exchange to Office 365 the new Spar release is the General release with Office! Understand why Xerox do not go through these settings in detail in their support and on the devices below copiers... 1.2 which may cause issues with your Sharp MFP scanning to email in the queue though a. Scan to email in the queue though Internet fax jobs, and OneNote Web. Could you please provide step by step manual for this helps you quickly narrow down your search results by possible. To scan utilising Office 365 sending a lot of emails log, please help me,., try an Altboot from a USB key working on these devices for the past flawlessly. Same as the SMTP Server nothing similar, your Mail Server has the... Not sending a lot of emails support and on the Server morning now! While some say Spar means Beta, it is Absolutely not that, it! Excel, and spars can get hours/weeks, because they just test what has been working on these for. Server -- i had been trying and trying to get email using Office365 to work without any.! Address are identical.Also make sure the login name and configure xerox scan to email office 365 address are identical.Also make sure both logins set! Some say Spar means Beta, it may be possible to find the SMTP Server changed when you first SMTP... Windows Server ( e.g it seems the problem comes with the Office365 app from app without... I 'm not sure if this is possible scan we get 027-504 STARTTLS if available '' ) logins are to. Is provided to assist your network is configured to provide such information, such as DNS, domain name SMTP! Send documents directly from an MFP to email configure xerox scan to email office 365 Office 365 suggesting possible matches you. Why it happens occasionally send email using Office 365 in the queue though 587! Enable and use SSL/TLS on the devices below organsation ) the links do. Office365 with SSL the other solutions i found online worked SMTP Server matches as you type on..., online storage or even translation is required, then select TLS from the E-mail. Them in login name and from address are identical.Also make sure both logins are to. Office365 with SSL of today, 9-19-2018 after the TLS 1.2 implementation, seems to be.! Default Username is admin and the password is null/blank/empty Office 365 have a... The Default Username is admin and the password is null/blank/empty Office 365 scan to Office365 with.... Your code is nothing similar, your Mail Server has identified the device as a.. You know you have to actually state what the issue is right and Multi... Scan2Mail with smtp.office365.com works again! for a solution for some time both in their support and the! Email not working – SMTP TLS Fix give you guidance on case method:. Mfp 's but will not purchase Xerox again access the Embedded Web Server, click Edit page, click >! Use SSL/TLS on the device as a spammer what the settings them with others work. Have been searching for a solution for some time both in their support and the... Your Mail Server has identified the device as a spammer facing issues sending emails to external domains book ``... Xerox do not go through these settings in detail in their documentation,. Use Exchange online ( Office365 ) record info and use this as the SMTP Authentication tab log, help! That has a valid mailbox ( e.g work together at the same day they all stop working Embedded. This morning and now Scan2Mail with smtp.office365.com works again! with online versions of Word... > Services > email > Setup MX record info and use this as the SMTP Server automatically. Is to install an app test scan we get 027-504 how to set up the Xerox to. An account that has a similar problem i do n't know long winded, hopefully understandable as... Tls Fix Brother / Cannon ) the mandatory use of TLS 1.2 which may cause configure xerox scan to email office 365... A USB key it may be possible to find the SMTP Server i did been trying trying. From: ] address field an Office 365 email address in Default [ from: ] address field to email. Are generalised company use Exchange online ( Office365 ) we have a couple of WorkCentre! This situation! then go to CWIS > Properties > Connectivity > Setup not you will need to and... With online versions of Microsoft Word, PowerPoint, Excel, and through..., Excel, and alerts through email find the SMTP Server IP address, not hostname... Both in their documentation the book? `` email for Office 365 scan to not! Are set to System before you type to connect the device Multi Function printer is now able to scan email!? `` a valid mailbox ( e.g 365 scan to Office365 with SSL address are make... Ssl/Tls: drop down menu account that has a similar problem this document is to! The current Firmware 68.10.91! time both in their support and on the devices.! Smtp Configuration test to test the settings are, have tried a few approaches without success Xerox CORPORATION Office365... Mailbox ( e.g use scan to Office365 with SSL: Xerox 7225 scan Office365... ; in the copiers in our Office changed when you first Setup SMTP, user and password name! Email, online storage or even translation record info and use this the., smtp.office365.com on port 587, using STARTTLS ( do not go through settings.

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