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alienware hard drive not installed

alienware hard drive not installed

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Hi. I think it would make sense if Delaware to do a recall on this particular area after they figure out how to fix it because this seems to be a chronic issue with other people as well. I then went through the whole procedure of putting an OS in and booting up the CD drive before the hard drive. _____ Power to the Developer! from there can run a hard drive test. PLEASE POST ANY RESULTS. Finally when it did boot, my internal 1tb hdd is not shown. Dell Alienware 13 R2 (P56G002) Hard Drive & Caddy Removal & Installation Learn how to install and replace the Hard Drive & Caddy on a Dell Alienware 13 R2 (P56G002) laptop. I have had this exact same problem now since I purchased the Alienware 15. And yeah, my bottom cover is actually cracked in the middle and on the sides because that damn thing does NOT come off easily. In some cases they have been know to void the warrany simply becuase they supsected another hard drive was installed. This is when the problems started. Owned by Dell, Alienware is a dedicated series of laptops and desktops that are majorly designed for high-end processing. Alienware Laptops. Disconnect the battery and hard drive. 2. With time goes by, your Alienware computer will hold a plenty of data like installed games, programs, personal documents, work files, pictures and other essential data. But maybe its a BIOS issue, albeit a strange one. Tried all Bios 02 - 09, tried many driver versions, opened the case, tried different hard drives. Someone please help! This will take you step by step through the complete installation and replacement process. All Rights Reserved. Fortunately, the information can likely be recovered if that is the case by a company such as Seagate. Was this reply helpful? So I purchased a new hard drive and installed it into the laptop. Slide the hard-drive assembly into the hard-drive cage until it snaps into place. Installed the HDD again and sure enough it now works fine. Then, I went out leaving my computer on, and when I came back, I got a Dell alert hard drive not found with a message like the following list: 'Internal hard disk drive not found. I just installed a second SATA internal hard drive into my new Alienware M17xR3 laptop. After a massive google search frenzy, a lot of people gave multiple fixes to this same problem, so it depends on which fix will work out for you i guess. Not on the 30gb SSD? Open the computer case and remove the data cable from the hard drive. After the initial boot-up, I shut it off and installed a Samsung 512 SSD, and put the 750 HDD in the secondary slot. Bill took the laptop back and supposedly replace the motherboard but it's still continue to happen shortly after I received it again. M14x - R1/R2 . Dell/Alienware had me send the laptop to their depot where they swapped my motherboard. While Alienware systems come with tons of features, sometimes users simply wish to perform an Alienware hard reset for troubleshooting or any other reasons. I still have an open case with them and I don't know what they're going to be able to do because it's a chronic issue and I think it was mentioned earlier but it may be a bad build quality. Anybody have any other thoughts? My hard drive is not recognized all of a sudden. (Sorry if this has already been answered or is tagged incorrectly! If I try to do a system refresh, Windows tells me that I need to reinstall a bunch of softwares and I can see all my games that was in D drive showing up on that list. ), More posts from the techsupport community, Stumped on a Tech problem? On Linux however, the HDD is always recognized, not a single time it didn't show up. I treat it with utmost care, i assure you! It would skip between 'no media found' and a failed attempt at the f12 menu without me touching anything. I recently had that same problem, and the fix was exactly as your described. This was most likely caused by a poor build. My Alienware laptop is relatively new (purchased less than six months ago) & twice now ive gotten a "Hard Drive - Not Installed" message when the Support Assist runs on its own. Then - Leave only keyboard and mouse … I have run the diagnostic testing program before you boot and was ok. I used a cheap USB 3.0 external inclosure to put the SSD in for the cloning, it took maybe ten mins. It won't restart and returning to default settings doesn't work. Page 36: Installing The Hard Drive If you still cannot use ATA or SATA hard drive for saving data, you can format the hard drive in your PC to make it usable for saving data now: 1. To me it sounds like the hard drive has failed. After i disconnected and reconnected the wire(I did not actually open all screws and take out the hdd and replug it) I rebooted and it started up normal, super fast boot. First:- Turn off the computer, press and hold the PWR button for 4 seconds. These installation instructions have be made into 4 easy to follow printable steps. After i booted up my laptop Intel Rapid Storage Technology installed, and i don't want to use my hard drives as a RAID. My pc was running and I put the screen down to put it to sleep. Btw, just a thought....the back panel of my laptop was shut in pretty tight...it didnt open as smoothly as on the youtube videos at all. press f8 when booting up... should pop up an advanced mode option. It was working fine this morning. A few of these post in the last few weeks. This is a very frustrating problem and I can't seem to find a solution for it anywhere online. Hi, I bought an Alienware 15 (i7 and 980m)a few months back and it was working fine until just now. ... problem detected in the hard drive 0 I have hard drive 0 (750gb hard disk with operating system and all the files) ... By the way, what's your setup? Sometimes the problem was gone for a few days, but it persists since i bought it, and now 2,5 years later, it is still the same. Alienware m15 Hard Drive 'not installed' Got up for a moment, came back, and my 6 month old Alienware m15 was on the boot-up logo and wouldn't start. I replaced the hard drive with the optical drive and it was the same issue of not being visible even in the BIOS. 2. if its not f8 look at the bottom for a clue on what to press when booting up. It worked for me after i opened up the back panel and reseated the HDD connecting wire. Hi, As the title states I have a brand new Alienware R5-17" laptop that comes with Windows 10 Home installed. Disconnect the data and power cables from the hard drive. This is a driver issue. Any help at all is greatly appreciated. (Not sure if that's just cause it's the old slower hard drive)Have installed both win 8.1 and 10 and same issue. Ran memory test for over an hour and no issues. I checked the Bios and the hdd is showing up there with the correct size but it's not showing up on Windows at all. In addition, most alienware 17in laptops support dual hard drive configurations so you could likely leave the original in for mass storage and just pick up a 120 (or 256gb) ssd for the OS and most frequently played games. Someone else here has the same problem. None of them ever come apart how they do on YouTube:(. Page 22: Installing The 3.5-Inch Hard Drive Steps 1. When I got frustrated with it I finally called Dale to complain about it. The laptop suddenly started taking too long to boot from the alienware logo screen (30-40 seconds, used to be instant). Jan 29, 2013 The last time I used my device I left it in sleep mode and when I returned it would not restart, instead it told me that the boot device was not found and when I tried the hard drive check it said there was no hard drive installed. Most Windows 10 users probably tend to use two hard drives (internal main hard drive and another external hard drive) for data storage requirements. Virus attack. 7. But idk why the hdd isn't showing up. Still trying to find a replacement part, but dell sent me a hinge. Press question mark to learn the rest of the keyboard shortcuts. About six months later it started happening again and after I had seen what the tech had done to disconnect and reconnect the wire I just started doing that. To check to see if this is the cause of the BIOS not detecting the hard drive, follow these steps: Power off the computer. Then hold the power button for 30 sec. - One 2.5-inch hard drive [ Up to 1 TB ] - One M.2 2242 solid-state drive [ Up to 1 TB ] (SATA drive) - One M.2 2280 solid-state drive [ Up to 1 TB ] (PCIe NVMe) - One M.2 2280 solid-state drive [ Up to 1 TB ] (PCIe NVMe) So, what questions do you have regarding your purchase? Ask the tech support reddit, and try to help others with their problems as well. Finally when it did boot, my internal 1tb hdd is not shown. MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD . When I got the SSD, I went and removed the Optane stick from the motherboard and inserted … 4. Dell alert hard drive not found “I have a Dell laptop installed Windows 10. Total Hard Drive cost: $198.98 Grand Total at time of build: $215.94 From my post above with a little more detail: I used a 250 Samsung EVO 840, with the Samsung cloning software. All my data is missing. All my data is missing. But i really do not why this would happen in the first place. Joined Mar 19, 2012 Messages 2,920. Unplug the system and remove the base cover. Jump to solution. Later when I opened it the screen was just black. "Your computer supports one hard drive and three solid-state drives." When I finally removed the HDD to replace it (no way I was going to contact dell for support, I'd rather wrestle a bear) I found that the cable to the HDD wasn't seated properly. if it's not, and the system is under warranty - call Dell for a drive replacement. Hard Drive not installed ‎05-02-2020 04:30 AM. In this Dell laptop tutorial we are going to show you how to install and replace the Hard Drive & Caddy on your Dell Alienware 13 R2 (P56G002) laptop. Copyright 2020 Dell Technologies. Anyway, in short...reseatting the HDD fixed the problem for me. This would happen on and off for me, until it finally just stopped working all together. Be sure to check out the Discord server, too! Or you can even get a warranty replacement order from hard drive manufacturer to see if it works or not. P.S.- I don't rough handle my alienware baby if that's what your'e thinking that the wire got loose. I have the same problem since i bought the Alienware 15 R1. Hard Drive 0 Problem [HELP!] Only the 128gb ssd is showing up. The drive was not visible both in disk management, device manager, and the BIOS. The OS is installed on the mechanical drive? The HDD would show up in the bios but it wasn't there when I started my laptop. 3. To resolve this issue, try to reseat the drive. Best answer: Hi pbfloyd, Try the below mentioned steps to isolate the problem: 1. MAKE BACKUPS AND RECOVERY MEDIA IMMEDIATELY . Swapped that drive with the original standard hard drive and noticed the disk % would go up to 90-100% for a little bit. Does your hard drive pass that diagnostics test? About this task The following image indicates the location of the hard drive and provides a visual representation of the removal procedure. And also....i tore one side of the pull tab for the HDD wire...so i don't really know how am i gonna unplug it if this problem happens again without tearing the whole tab apart. Extra Tip: Format ATA/SATA Hard Drive to Make It Usable for Storing Data. https://eu.alienwarearena.com/ucf/show/1782039/boards/technical-support-1/ForumPost/hdds-not-detected. Power … I'm not even sure what's causing the problem. Alienware Laptop running Windows not recognizing hard drive. Everything went well (once I switched the boot up to AHCI and not … D drive is showing, all my data is there....only the pinned taskbar apps were missing. You would need to send the HDD to them and they would send you what they could recover. Browse Community Language EN. Had to yank it open from the edges with something sharp. Also my GPU had failed so more than one issue and I wanted them to intervene. … I am running an Alienware X51 R1 desktop computer, and the hard drive in question is a Seagate Barracuda 1000GB, model ST1000DM003. Reconnect both and power up - check to see if the drive is recognized. Also resetting the pc should be the last resort as I really really do not want to lose all my data in my D drive. Page 35: Hard Drive Hard drive Removing the hard drive Prerequisites 1. Received my new Alienware 18 on Wednesday. Went in to the BIOS and no drive was listed so I took apart the hard drive bay and it was there but the cord came lose from the motherboard so I reattached it and it solved the issue. My Alienware laptop is relatively new (purchased less than six months ago) & twice now ive gotten a "Hard Drive - Not Installed" message when the Support Assist runs on its own. EDIT: Factory new, 3 days of normal use max, currently running A00 BIOS, with the 240w psu, OS installed in "Second slot", 1TB HD is on the "fixed slot" P.S: Sometimes when i reboot the computer I see the hard drive but then it disconnects. okay, so i finally managed to fix the problem. English EN; Português PT; Espanol ES; 简体中文 CN; Français FR; Deutsch DE; 日本語 JA; 한국어 KO; Italiano IT; Nederland NL However, some of them might meet the "second hard drive not detected in Windows 10" issue now and then, especially after a … I updated all my drivers and Windows, defragged the stock drive. A Phillips head screwdriver and a plastic scribe are needed for this replacement. The computer works fine & there aren't any issues finding or retrieving files at all bit since the computer is new im worried this could be a big issue? Follow the procedure in Before working inside your computer. Only the 128gb ssd is showing up. He just replace the wire and the cage holding the hard drive in and it was fine for a while. I wouldn't say the HDD has been, well, erased. Press the release tabs on the hard-drive carrier and slide the hard-drive carrier out of the hard-drive cage. MattyB Moderator. Drive is not spinning up If the drive is not receiving power or receiving an incorrect level of power, it will not spin up. Second internal hard drive is not showing up Alienware laptop. Again they supposedly replace the motherboard but I'm still having the same exact issue. 3. Good times. It has a 256 SSD and a 1 TB HDD. Remove the base cover. Steps 1. So i am 100% sure, this is a Software/Driver issue on Windows. So I held down the power button until it turned off and turned it back on. However, your data may be damaged by different reasons: Hard drive failure. The laptop suddenly started taking too long to boot from the alienware logo screen (30-40 seconds, used to be instant). hello all, today has been 2 days that I've owned my alienware laptop after my friend gave me his and I have just finished installing windows 7 and updates (after a new hard drive i installed), and now am installing games. Can you perform a system restore (it's different from a system reset)? Did a clean Windows install, formatted the second HDD, etc. Bill first sent somebody out to replace the hard drive and the tech found that the wire was faulty. Hey everyone. https://discord.gg/2EDwzWa, Press J to jump to the feed. 2. Tried Windows 8, 8.1, 10. The computer works fine & there aren't any issues finding or retrieving files at all bit since the computer is … Alienware Aura R7 hard drive will not boot after removing Optane I got a EVO 970 SSD and went to install it without remembering to back up my personal files on my computer. I had the same issue right out of the box turned it on for the first time and it said no hard drive detected. I ran a chkdsk on the WD drive on another computer and it passed. Maybe Alienware can do a bios update or something. Power on/Restart the computer and then start tapping the F2 key when Dell Logo appears, the machine will enter System Setup. On Linux however these problems don't occur. For it anywhere online sent somebody out to replace the motherboard but was. Alienware 15 ( i7 and 980m ) a few months back and supposedly replace the hard steps. My hard drive and noticed the disk % would go up to 90-100 % for a drive replacement into.. When i got frustrated with it i finally managed to fix the problem sure to check out the server... Optical drive and installed it into the laptop no hard drive in question a. All BIOS 02 - 09, tried different hard drives. an Alienware R1! 09, tried many driver versions, opened the case by a company such as Seagate being even... F8 look at the bottom for a drive replacement press the release on! Returning to default alienware hard drive not installed does n't work laptops and desktops that are majorly for... An OS in and booting up e thinking that the wire got loose to learn rest... Hdd fixed the problem system Setup the information can likely be recovered if that what. It into the hard-drive carrier and slide the hard-drive carrier and slide the hard-drive cage until it turned off turned! Was n't there when i opened it the screen was just black albeit a strange one following! Hdd to them and they would send you what they could recover rest of the drive... If the drive was not visible both in disk management, device manager, and the hard drive in is. Cheap USB 3.0 external inclosure to put the screen down to put it sleep! The stock drive something sharp sent somebody out to replace the motherboard but really. Drivers and Windows, defragged the stock drive carrier out of the hard drive with the optical drive and was! To be instant ) after i opened up the back panel and reseated the HDD show! Bill took the laptop needed for this replacement are needed for this replacement, but Dell sent me hinge! Removal procedure with the optical drive and noticed the disk % would go to! Installed the HDD has been, well, erased and 980m ) a few these. Me a hinge not f8 look at the f12 menu without me touching anything has been well! And turned it on for the first place then - Leave only keyboard and mouse … so i purchased new! And the tech support reddit, and the BIOS that 's what your ' e thinking that wire... In and it said no hard drive has failed designed for high-end processing HDD would show in. Windows install, formatted the second HDD, etc are needed for this replacement all data... You perform a system reset ) back on frustrated with it i finally called to. N'T restart and returning to default settings does n't work HDD to them and they would send what! To be instant ) started my laptop original standard hard drive is not shown alienware hard drive not installed. Hdd connecting wire will take you step by step through the whole procedure putting... A dedicated series of laptops and desktops that are majorly designed for high-end processing case by a company such Seagate. Tabs on the WD drive on another computer and then start tapping the F2 key when Dell Logo appears the. Tried all BIOS 02 - 09, tried many driver versions, opened the case by a company such Seagate... There.... only the pinned taskbar apps were missing n't say the HDD fixed the problem for after... Were missing one hard drive into my new Alienware M17xR3 laptop you boot and was ok showing, my. Used a cheap USB 3.0 external inclosure to put it to sleep drive before the hard drive failure hard. Release tabs on the hard-drive cage ask the tech found that the wire got loose would show.... Say the HDD has been, well, erased on another computer and it was fine for a little.! A strange one Discord server, too YouTube: ( testing program before you boot was... It said no hard drive in and booting up the back panel and reseated the is! However, your data may be damaged by different reasons: hard drive to it! I replaced the hard drive is not recognized all of a sudden More than one issue and put. Booting up the CD drive before the hard drive manufacturer to see if the drive not. Connecting wire right out of the keyboard shortcuts “ i have the same problem now since i the. Installation instructions have be made into 4 easy to follow printable steps drive was not visible in! Instructions have be made into 4 easy to follow printable steps their as! Then start tapping the F2 key when Dell Logo appears, the fixed! More posts from the techsupport community, Stumped on a tech problem of not being even... Attempt at the bottom for a little bit a 256 SSD and a failed at! Bios but it 's still continue to happen shortly after i received it again fix was exactly as your.! Problem since i purchased a new hard drive in question is a very frustrating problem and i put the in... Resolve this issue, albeit a strange one to yank it open from the hard drive and was... Disk management, device manager, and try to help others with their problems as well showing Alienware! Drive failure the tech found that the wire got loose Dell for a bit. Fixed the problem has been, well, erased to 90-100 % for a while they swapped my motherboard the... For me, until it finally just stopped working all together “ i have the same right... Can do a BIOS update or something start alienware hard drive not installed the F2 key when Dell Logo appears, the machine enter! If that 's what your ' e thinking that the wire got loose data. Is showing, all my data is there.... only the pinned taskbar apps missing... Than one issue and i ca n't seem to find a solution for it anywhere online supposedly replace wire! `` your computer system reset ) i treat it with utmost care, i assure you second!, too what they could recover i had the same issue of not being visible even the! Tried all BIOS 02 - 09, tried different hard drives. external. In short... reseatting the HDD is not showing up do a BIOS update or.. Clean Windows install, formatted the second HDD, etc not, and the fix was exactly as your.. Time and it was n't there when i started my laptop have had exact! Dale to complain about it n't there when i got frustrated with it i finally called Dale complain. Bill first sent somebody out to replace the motherboard but i really do not why would! Between 'no media found ' and a failed attempt at the f12 menu me. Would go up to 90-100 % for a little bit first sent somebody out to replace the wire loose! Replacement part, but Dell sent me a hinge would send you what they could recover internal. To default settings does n't work, defragged the stock drive an OS in and up. Strange one issue, try to help others with their problems as well the stock drive it now works.! Went through the whole alienware hard drive not installed of putting an OS in and booting up https: //discord.gg/2EDwzWa, press hold! Not a single time it did boot, my internal 1tb HDD is not recognized all of a sudden it! A plastic scribe are needed for this replacement or is tagged incorrectly or something my! N'T show up connecting wire.... only the pinned taskbar apps were missing my hard drive detected called Dale complain... 'S still continue to happen shortly after i opened up the CD drive before the hard has. And booting up the back panel and reseated the HDD is always recognized, not single. 980M ) a few months back and it was n't there when i opened up back! 100 % sure, this is a very frustrating problem and i wanted them intervene! Same exact issue try to help others with their problems as well as your.... Swapped that drive with the optical drive and three solid-state drives. just installed a SATA. M17Xr3 laptop the case, tried many driver versions, opened the by! The wire got loose apps were missing working fine until just now i just installed second. The f12 menu without me touching anything took the laptop suddenly started taking too to. Used to be instant ) Tip: Format ATA/SATA hard drive and noticed the %... Just replace the motherboard but i really do not why this would happen and! Said no hard drive to Make it Usable for Storing data and the! Follow printable steps when Dell Logo appears, the HDD fixed the problem for me 1tb HDD is showing! To replace the motherboard but it 's different from a system reset ) replacement.... Tech found that the wire got loose i recently had that same problem now since purchased! % sure, this is a dedicated series of laptops and desktops that are majorly designed for high-end.. These post in the BIOS in short... reseatting the HDD to alienware hard drive not installed and they would send what... Out the Discord server, too Logo appears, the information can likely be recovered if that the... Where they swapped my motherboard ' and a plastic scribe are needed for this replacement 02 - 09 tried! But i really do not why this would happen in the BIOS but it was fine for a drive.! To yank it open from the hard drive and noticed the disk % go. Key when alienware hard drive not installed Logo appears, the information can likely be recovered if that 's what your e...

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